Last updated: April 14th 2026

C Group d.o.o. (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with us.

Our goal is to ensure that your data is handled responsibly, transparently, and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Data Controller

The data controller responsible for your personal data is:

C Group d.o.o.
Email: info@cgroup.me
Phone: +382 67 000 451

If you have any questions regarding your personal data, you can contact us at any time using the details above.

2. Data We Collect

We collect only the information necessary to provide our services and communicate with you effectively. This typically includes your name, email address, and phone number, as well as any additional information you choose to share when contacting us.

This data is collected when you fill out a contact form, subscribe to our newsletter, or reach out to us directly via email or phone. We do not collect sensitive personal data unless explicitly required and provided voluntarily.

3. How We Use Your Data

The information you provide is used primarily to respond to your inquiries, provide details about our services, and assist with booking-related communication.

In some cases, your data may also be used to send you updates, offers, or relevant information about our apartments and services, but only if you have given your consent to receive such communication.

We also use certain data to improve our website, better understand user behavior, and optimize the overall experience.

4. Booking & Payments

All booking and payment transactions are handled through a third-party system, Phobs, which operates independently from our website.

This means that payment information is processed securely by the provider and is not stored or handled directly by C Group d.o.o. We do not have access to your payment details, and all transactions are subject to the privacy and security standards of the Phobs platform.

5. Newsletter Communication

If you choose to subscribe to our newsletter, your email address will be processed through Mailchimp, a trusted third-party email marketing platform.

We use this service to send occasional updates, offers, and relevant information. You can unsubscribe at any time by using the link provided in any email or by contacting us directly.

6. Marketing & Advertising

To promote our services and reach users who may be interested in our offerings, we use digital advertising platforms such as Meta (Facebook and Instagram) and Google Ads.

These platforms may use cookies and tracking technologies to display relevant advertisements based on your previous interactions with our website. This includes remarketing activities, which allow us to present our services to users who have already shown interest.

7. Website Analytics

We use Google Analytics to better understand how visitors interact with our website. This includes information such as pages visited, time spent on the site, and general usage patterns.

The data collected through analytics tools is anonymized and used exclusively for improving website performance and user experience.

8. Cookies

Our website uses cookies to ensure proper functionality, enhance user experience, and support marketing activities.

Cookies help us understand user behavior, remember preferences, and deliver more relevant content. You can control or disable cookies at any time through your browser settings.

9. Data Sharing

We do not sell, rent, or trade your personal data.

However, certain information may be shared with trusted third-party service providers when necessary for the operation of our services. These include platforms such as Phobs (for booking), Mailchimp (for email communication), Google (analytics and advertising), and Meta (for advertising).

All third-party providers are required to handle your data in accordance with applicable data protection regulations.

10. Data Retention

Your personal data is stored only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws.

If you request deletion of your data, we will process your request in accordance with legal obligations.

11. Your Rights (GDPR)

In accordance with the GDPR, you have the right to access your personal data, request its correction or deletion, and object to or restrict its processing.

You also have the right to withdraw your consent at any time and to request a copy of your data in a structured format.

All requests can be submitted by contacting us at:
info@cgroup.me

12. Contact

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

Email: info@cgroup.me
Phone: +382 67 000 451

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page.